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Decision making appears at the top of many lists about workplace skills and competencies that employers value. It makes sense. We make decisions and solve problems several times every day. Making smart decisions could be the difference between business profitability or disaster. Resolving problems with the best solution could be the difference between saving loyal customers or not.

The key to smart decision-making rests with our ability to clearly define the problem, identify innovative options, research them, and then craft a workable solution. Having a process to work through these steps can take the anxiety out of problem-solving and make decisions easier. This course explores a wide range of techniques to help you puzzle through situations, learn how to solve both simple and complex problems, discover your creativity, and apply these techniques to smart decision making.


    • Use creative thinking methods and contribute to problem-solving teams
    • Categorize your own critical thinking style, including areas of strength and opportunities for improvement
    • Decide the best approach to use in a problem-solving situation
    • Analyze information to identify the problem
    • Create and analyze strong arguments by using the critical thinking process
    • Increase important critical thinking skills, including active listening and questioning
    • Use analytical thought systems and creative thinking techniques
    • Use individual and group techniques to produce creative ideas and make decisions
    • Give powerful arguments using the critical thinking skills you learned
    • Create an action plan to implement and follow-up on decisions

Course Curriculum

Getting Started
Introduction FREE 00:02:17
Before we begin… 00:00:00
Unit 01: Setting the Foundation for Problem-Solving FREE 00:10:37
Unit 02: Setting the Foundation for Decision Making 00:13:45
Unit 03: What Is Critical Thinking? 00:05:41
Unit 04: Building Your Foundation for Creative Thinking 00:08:11
Unit 05: Left, Right and Whole Brain Thinking 00:01:04
Unit 06: The Critical Thinking Process 00:10:45
Unit 07: A Critical Thinker’s Tools 00:08:21
Unit 08: Creating a Logical Explanation 00:06:08
Unit 09: Critical and Creative Thinking Skills for Breakthrough Ideas 00:18:59
Unit 10: Designing Your Creative Space and Time 00:07:49
Unit 11: Where Does Creativity Fit into the Problem-Solving Process? 00:14:00
Unit 12: Encouraging Creative Team Thinking 00:20:24
Unit 13: Making Good Group Decisions 00:11:04
Unit 14: Analyzing and Selecting Solutions 00:02:48
Unit 15: Planning and Organizing Action 00:02:43
Conclusion 00:03:51

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