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Today, we enjoy – or are challenged by – a workplace with multiple cultures and generations working together. Building a diverse team means including people of all genders, countries of origin, race, ethnicity, education level, disability, age, weight, gender identity or other distinguishing traits. The consequences of disregarding diversity can be costly for organizations as well as the people who work in them.

In this course, you will become more self-aware of your attitudes toward diversity, explore and address the common workplace situations that can create conflict. You’ll learn strategies to develop positive attitudes toward diversity, foster a more tolerant work environment, and build a cohesive, multicultural and multigenerational team.



    • Understand the concept of diversity.
    • Develop positive cross-cultural attitudes.
    • Communicate effectively with others from many cultures and social backgrounds.
    • Effectively manage employees from a variety of cultures and generations.
    • Help teams address cross-cultural barriers and diverse lifestyles.
    • Foster a tolerant work environment.
    • Develop a multicultural, multigenerational, and diverse workplace.

Course Curriculum

Getting Started
Introduction FREE 00:03:07
Before we begin… 00:00:00
Unit 01: Bringing Diversity into Focus FREE 00:05:35
Unit 02: The Trouble with Stereotypes 00:04:29
Unit 03: Using Socially Correct Words and Phrases 00:02:35
Unit 04: The Pillars of Diversity 00:04:52
Unit 05: Pitfalls to Avoid 00:02:13
Unit 06: The “STOP” Technique 00:03:02
Unit 07: Managing for Diversity and Discrimination 00:07:16
Unit 08: The Multicultural Workplace 00:05:34
Unit 09: Communicating Effectively in a Multicultural Workplace 00:09:44
Unit 10: Building a Multi-Cultural Organization 00:06:01
Unit 11: Generational Diversity in the Workplace 00:13:11
Unit 12: Silents, Boomers, Xers, Ys, Millennials, and Gen Z 00:05:57
Unit 13: Recruiting that Bridges the Gap 00:07:11
Unit 14: Developing Targeted Retention Strategies 00:07:49
Conclusion 00:00:17

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