Administrative Assistant Courseware

Discovering What It Means To Have A Customer Service Mentality, Being Organized, Efficient, Multi-tasking, And Flexible.

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  • Course Overview
  • Learning Objectives
  • Trainers Guide

The Administrative Assistant Training Courseware will help individuals learn the critical skills necessary to perform administrative and office support activities, help support your supervisors and assigned team members to stay organized, on-schedule, and effective. They will also learn many organizational, time management, and communication skills needed to apply immediately. Finally, they'll learn confidence in the essential workplace skills thats needed to perform day-to-day responsibilities and achieve long-term career success.

  • Understand and apply performance attributes and metrics to fulfill your role as an administrative assistant
  • Identify and use primary organizational and productivity skills
  • Define and demonstrate specific nuances for good communication dynamics in the workplace
  • Demonstrate proficiency in administrative support tasks
  • Define and use the tools of the trade
  • Demonstrate professional workplace behaviors and interpersonal dynamics

Whats Included?

  • Trainers Guide
  • PowerPoint Slides
  • Icebreakers, Activities & Exercise Files
  • Pre-Assignments
  • Lesson Plans & Tips

Course Outline

  • Unit 1: Becoming Your Professional Best

  • Unit 2: Everyone Is a Customer

  • Unit 3: Understanding Personal Efficiency

  • Unit 4: Organizing Your Workspace

  • Unit 5: Prioritizing Your Tasks

  • Unit 6: Setting Up Your Information Center

  • Unit 7: Communication Dynamics

  • Unit 8: Receiving and Assisting Visitors

  • Unit 9: Correspondence and Report Writing

  • Unit 10: Skillful Telephone Techniques

  • Unit 11: Supporting and Managing Routine Meetings

  • Unit 12: Taking Meeting Notes

  • Unit 13: Planning and Organizing a Meeting Event

  • Unit 14: Solving Problems

  • Unit 15: Team work – Being a Team Player

  • Unit 16: Respecting Others and Embracing Diversity

  • Unit 17: Managing Conflict

  • Unit 18: Professional Ethics and Accountability

  • Unit 19: Making the Transition to Work

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