Communication Dynamics

From the moment we walk into the workplace each day, we are communicating with others. We talk. We listen. We write numerous types of documents, from email to text messages to reports and speeches. We “speak” without talking through our non-verbal behavior, gestures, and professional attire. How we communicate has a direct impact on our relationships with others and our ability to perform our jobs with confidence. The more skilled we are, the greater chance we have for personal and professional success.

In this course, you will become more aware of your communication style, including your body language, and how you affect others around you. You will also learn to use active listening skills, ask questions with purpose, assert yourself with confidence, and handle difficult situations.

The Building Blocks of Communication

Duration: 1 Hour & 45 Minutes

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Learning Objectives

  • Be more aware of your communication style
  • Use active listening skills to increase understanding and develop empathy
  • Ask questions using probing and paraphrasing techniques
  • Discover how your non-verbal messages communicate with others
  • Present your professional best
  • Handle difficult situations with more confidence
  • Build relationships through open and effective communication

Course Price


This week special price


What's Included

  • 1h & 45min of Audio
  • Certificate of Completion
  • Learning Guide Included
  • English

Course Content

  • Build Positive Relationships
  • Become More Self-Aware
  • Become a Skilled Communicator
  • Use Different Question Types
  • Use Probing Techniques
  • Paraphrasing Techniques
  • Echoing Techniques
  • What’s It All About?
  • Rate Your Listening Ability
  • What Is Active Listening?
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Show Sympathy and Empathy
  • Creating the Right Mindset
  • What Is Said and What Is Heard
  • Problems and Solutions
  • What Would You Do?
  • What Is Body Language?
  • Interpreting Gestures
  • Keeping the Right Distance
  • What’s Your Face Saying?
  • Seven Things People Judge from Your Appearance
  • Take an Honest Look
  • Appearance Matters
  • The Four-Step Plan
  • Delivering Your Message
  • Be Positive and Assertive
  • When You Have to Say “No”


5 Courses
$ 34
per month - paid annually


10 Courses
$ 54
per month paid annually


Unlimited Courses
$ 79
per month paid annually

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