Creative Decision Making

Decision making appears at the top of many lists about workplace skills and competencies that employers value. It makes sense. We make decisions and solve problems several times every day. Making smart decisions could be the difference between business profitability or disaster. Resolving problems with the best solution could be the difference between saving loyal customers or not.

The key to smart decision-making rests with our ability to clearly define the problem, identify innovative options, research them, and then craft a workable solution. Having a process to work through these steps can take the anxiety out of problem-solving and make decisions easier. This course explores a wide range of techniques to help you puzzle through situations, learn how to solve both simple and complex problems, discover your creativity, and apply these techniques to smart decision making.

Tools and Problem for Problem Solving, Decision Making, and Business Innovation

Duration: 2 Hours & 28 Minutes

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Learning Objectives

  • Use creative thinking methods and contribute to problem-solving teams
  • Categorize your own critical thinking style, including areas of strength and opportunities for improvement
  • Decide the best approach to use in a problem-solving situation
  • Analyze information to identify the problem
  • Create and analyze strong arguments by using the critical thinking process
  • Increase important critical thinking skills, including active listening and questioning
  • Use analytical thought systems and creative thinking techniques
  • Use individual and group techniques to produce creative ideas and make decisions
  • Give powerful arguments using the critical thinking skills you learned
  • Create an action plan for to implement and follow-up on decisions

Course Price


This week special price


What's Included

  • 2h & 28min of Audio
  • Certificate of Completion
  • Learning Guide Included
  • English

Course Content

  • Identify the Problem
  • Eight Tips to Define a Problem
  • Understand Three Decision Types
  • Distinguish Facts from Information
  • Avoid 10 Decision-Making Traps
  • Understanding Critical Thinking
  • Rate Your Critical Thinking
  • Critical Thinking Types
  • Honing Your Critical Thinking Skills
  • What Are Creativity and Innovation?
  • Know Your Creative Potential
  • Left- and Right-Brain Thinking
  • Whole-Brain Thinking
  • Critical Thinking Standards
  • The Three-Step Critical Thinking Process
  • Context Is Everything
  • Check for Credibility and Consistency
  • Evaluate the Arguments
  • Questions with Purpose
  • Probing Skills
  • Active Listening Skills
  • Explanations and Argument-What’s the Difference?
  • 4 Steps to a Logical Explanation
  • Watch Out for Bad Assumptions
  • 4 Steps to Craft a Strong Argument or Explanation
  • Creative Thinking Skills for Breakthrough Ideas
  • DeBono’s Six Thinking Hats
  • Using the Shoe Swap Technique
  • Using Mind Mapping
  • Using Situation/Solution Reversal
  • What Does Your Creative Environment Look Like?
  • The Role of Creativity and Innovation in Business
  • A Case Study – The Birth of the Four Seasons Hotel Chain
  • Using the RAP Model
  • Tuning in to the Nine Intelligences
  • The Fishbone
  • Brainstorming Ground Rules
  • Brainwriting
  • Rolestorming
  • Using the Stepladder Technique
  • Leena Luck and the Case of the Software Upgrade
  • Create Ideas and Choose Your Solution
  • Problem-Solving Models
  • A Proven Three-Phase Model
  • Degrees of Support
  • Working Toward the Decision
  • Avoid Two Fatal Mistakes
  • A Simulation – Aeria


5 Courses
$ 34
per month - paid annually


10 Courses
$ 54
per month paid annually


Unlimited Courses
$ 79
per month paid annually

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