Managing Workforce Engagement and Performance

Who is the best manager you’ve worked for? What made you choose that person? It’s no secret that employees who feel valued and recognized for their work are more productive, responsible, and motivated. This course will help managers and supervisors create more energized, loyal employees and maximize employee engagement. From coaching and mentoring to delivering feedback, and managing employee performance while keeping your workforce engaged, the tools provided here will help you to become a magnificent manager. You will be the person others think of as their best manager.

A Practical Guide to Engaging and Coaching Your Team

Duration: 2 Hours & 28 Minutes

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Learning Objectives

  • Identify what keeps a workforce engaged.
  • Understand the principles of motivation.
  • Incorporate the skills of coaching and mentoring into your management style.
  • Manage workforce performance effectively.
  • Learn how and when to provide performance feedback.
  • Create a motivational climate using various theories and techniques.
  • Navigate the challenges of having difficult conversations with employees.

Course Price


This week special price


What's Included

  • 2h & 28min of Audio
  • Certificate of Completion
  • Learning Guide Included
  • English

Course Content

  • What Is Motivation?
  • Understanding Three Types of Motivators
  • Creating the Right Climate
  • Theories about Motivation
  • Maslow’s Hierarchy of Needs
  • Herzberg’s Dual Structure Theory
  • Understanding Basic Concepts of Reinforcement Theory
  • Ways to Fulfill the 5 Characteristics of Motivating Jobs
  • Ten Tips to Create a Motivational Climate
  • Defining the Three Phases of Shared Management
  • Phase 1 – Preparing Employees for the Job
  • Choose the Right Person for the Job
  • Set Performance Standards
  • Provide Effective Training
  • Understand Adult Learning Styles
  • Phase 2 – Activating Productive Work
  • The Five Elements of Communication
  • Asking Good Questions
  • Using Probing Techniques
  • Using Active Listening Skills
  • Understanding Body Language
  • The Coaching Formula
  • Core Coaching Skills
  • Defining the Basic Coaching Model
  • Phase 3 – Ongoing Evaluation
  • When Do You Give Feedback?
  • Six Elements of Effective Feedback Sessions
  • Coaching to Change Behaviors
  • Subjective Evaluation vs. Observable Behavior
  • Using the Benefits/Consequences Matrix
  • Using a Formal Structured Approach
  • Using an Informal Approach
  • Deciding If You Will Have the Conversation
  • Clarify Your Frame of Reference
  • Establish Your Positive Intent
  • Determine Your Desired Outcome
  • Choose the Right Time and Place
  • Steps for a Difficult Conversation
  • Maintain Safety
  • Understanding Performance Reviews
  • Accepting Criticism with Poise


5 Courses
$ 34
per month - paid annually


10 Courses
$ 54
per month paid annually


Unlimited Courses
$ 79
per month paid annually

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